Shipping policy

SHIPPING

• Thank you for your order! We aim to get on its way to you in two business days because we know how keen you will be to get your new Philosophy Australia goodies!
• Despatch and postage may be delayed during public holidays.
• The flat rate for Australia wide shipping is $15 for Express shipping for purchases of $349.99 or less.  We don't offer standard Australian shipping. Spend $350 plus and you will receive free Express Australian shipping.
• The flat rate for shipping to New Zealand, United Kingdom and Singapore is $35 AUD. There are no postal discounts for NZ, the UK or Singapore.
• Spend $500 AUD or more and we will include a free gift with your parcel. This is applicable for orders to Australia, NZ, the UK and Singapore.
• We accept orders for Australian, New Zealand, Singapore and UK delivery addresses.

RETURNS SHIPPING

• You are responsible for paying for your own shipping to return items. 
• Please ensure that you use a trackable shipping service and/or consider registered post.
• If a package does not reach us safely, we will be unable to complete the refund.
• Shipping costs are non-refundable.

 

DAILY DESPATCH

• Orders are despatched every morning Monday to Friday. Orders made on the weekend will be shipped on the following Monday.
• Orders made on public holidays and seasonal office closures will be despatched on the first business day that we reopen.
• Orders received before 8am will likely be despatched the same day.
  
• Please note that changes cannot be made once orders have been placed.

SHIPPING CARRIER

• We partner with Australia Post as our shipping carrier. That means your order can be sent to your home address, business address, PO Box or Parcel Locker within  Australia.
• We suggest downloading the Australia Post app to receive delivery progress notifications, set delivery preferences, and track your order for Australian addresses
• All international orders are despatched via Australia Post with international tracked shipping. 

TRACKING

• We will provide you with an order confirmation email upon purchase, and a shipping confirmation email with Australia Post tracking info upon despatch. 
• If Australia Post has confirmed that your order has been delivered to your address, but it is not there, we are unable to replace your order. We suggest contacting Australia Post and lodging a query. If you believe it has been stolen, please contact your local police too.
• Please contact us if your parcel is significantly delayed and will do our best to assist you.

DELAYS

• Postage may be delayed during public holidays or high traffic shopping periods, and any delays are unfortunately out of our control, especially during public holidays and busy periods.
  
• Once your order has been despatched, we are unable to influence delivery speed or make changes to addresses. You may be able to redirect via the Australia Post app, but we are unable to do this for you.