Returns and Refunds

We hope your Philosophy Australia order is perfect for you, but if it’s not quite right, please request a return. We are here to help.

Returns are accepted for 30 days from the delivery date of your order.
Sale styles are sold as final purchase and cannot be returned.
Your item/s must have swing tags attached, be unworn, not laundered or drycleaned, and with no makeup stains, fluff or pet hair, deodorant marks or odours.
We reserve the right to not refund if your return does not meet these conditions.
Submit a return request online.
If you prefer, you can email us at customersupport@philosophyaustralia.com.au to request a return authorisation.

Sign into your customer account here
Enter the email address that you used to place your order.
You can log in through Shop verification. Or copy and paste the six digit verification code you will find in your email inbox
Click "Request Return" for the order you would like to return
Select the items you would like to return
Select a return reason and add more info
Click "Request Return" to submit your return request

You will receive an email advising the status of your return request
If approved, fill out the customer card enclosed with your order and include it in your return parcel.
You are responsible for your own return shipping. We do not provide a return label.

You are responsible for paying for your own shipping to return items.
Please ensure that you use a trackable method to return your item/s to us.
We recommend using a prepaid Australia Post satchel, which includes tracking.
If a package does not reach us safely, we will be unable to complete the refund.
Shipping costs are non-refundable.
We are unable to provide a refund for parcels lost in the mail.

Philosophy Australia Shop Returns
PO Box 618
Willoughby NSW 2068

Once your return parcel has been received and processed by us, and meets our conditions of return, we will issue you a refund.
Your refund will be made to your original method of payment.
Please allow up to three business days for your refund to be processed once your return parcel has been delivered to our warehouse.

As we are unable to guarantee that your required size or colour will be available, we don't offer exchanges.
We suggest submitting a return request online and then ordering your replacement size as soon as you can, which we will despatch to you within two business days.

We are very proud of the quality of our beautiful Australian-made fashion, but our wonderful makers and QC specialists are humans, not robots, which means very occasionally something may slip through. This is a very rare occurence.
If you have a garment that you consider may be faulty, please email us at customersupport@philosophyaustralia.com.au with your name, order number, details of the issue you're concerned about, and photographs of the item.
We will undertake our review process from your email, if possible.
If not able to be determined from your photographs, we will send you a postage label to return to our office for further review and inspection.
If the item has been deemed to be faulty, we will undertake repairs and return to you. If not able to be repaired, we will post you a replacement item. If sold out, we will refund you to your original method of payment.