1. Sign into your customer account 
   - use the email address you used to place your order. You can sign in with Shop verification
   or our system will send you an email with a 6 digit code for you to copy and paste to sign in.  
2. Click on the order number you wish to return.    
3. Click on RETURN OR CANCEL button
4. Click on RETURN ITEMS
5. Select your REASON for return, and add more detail
6. Click REVIEW CHANGES and check all details are correct
7. Click REQUEST RETURN
8. You will receive an email confirming your request
9. We will review your return request as soon as we can

Please email us at customersupport@philosophyaustralia.com.au if you have any issues. We are here to help!

NEXT STEPS

You will receive an email acknowledging your return request

We will review your return request and email you with the outcome. We do this as quickly as possible - usually same day.

If not approved, this is because it does not meet our return conditions (next tab), You will receive an email regarding the decision.

If approved, the email will have the instructions you need to return your purchase.

Fill out the customer card enclosed with your order and include it in your return parcel. 

If you have misplaced your customer card, just pop in a note with your name and order number.

You are responsible for your own return shipping - we do not provide a return label. 

We hope your Philosophy Australia order is perfect for you, but if it’s not quite right, please request a return.

We are here to help.

RETURN CONDITIONS

Returns are accepted for 30 days from the delivery date of your order.

Sale styles are sold as final purchase and cannot be returned.

Your item/s must have swing tags attached, be unworn, not laundered or drycleaned, and with no makeup stains, fluff or pet hair, deodorant marks or odours.

We reserve the right to not refund if your return does not meet these conditions.

You must submit a return request online - just click on the REQUEST A RETURN tab.

If you prefer, you can email us at customersupport@philosophyaustralia.com.au to request a return authorisation.

You are responsible for paying for your own shipping to return items. 

Please ensure that you use a trackable method to return your item/s to us.

We recommend using a prepaid Australia Post satchel, which includes tracking.

Alternatively, you can reuse your packaging and purchase a tracked label from Australia Post.

If a package does not reach us safely, we will be unable to complete the refund.

We are unable to provide a refund for parcels lost in the mail.

Shipping costs to despatch your order to you are non-refundable. Return shipping is at on your own cost and not refundable

You will find the return address details in your return authorisation email.

Once your return parcel has been received, inspected and processed by us, and meets our conditions of return, we will issue you a refund.

Your refund will be made to your original method of payment. Please note that your despatch postage is not refundable.

Please allow up to three business days for your return to be processed once your return parcel has been delivered to our warehouse.

You will receive an email when we have processed your return and refund.

It may take up to 10 days for your bank to process your refund and for it to show up in your account.

However, in our experience, we find it usually takes a couple of business days.

As we are unable to guarantee that your required size or colour will be available, we don't offer exchanges. 

We recommend submitting a return request online and then ordering your replacement as soon as you can, to secure your desired size, print or colour.

We are unable to hold items for you.

We are very proud of the quality of our beautiful Australian-made fashion, but our wonderful makers and QC specialists are humans, not robots,
which means very occasionally something may slip through. This is a very rare occurence.

If you have a garment that you consider may be faulty, please email us at customersupport@philosophyaustralia.com.au
with your name, order number, details of the issue you're concerned about, and photographs of the item.

We will undertake our review process from your email, if possible.

If not able to be determined from your photographs, we will send you a postage label to return to our office for further review and inspection.

If the item has been deemed to be faulty, we will undertake repairs and return to you.

If not able to be repaired, we will post you a replacement item.

If sold out, we will refund you to your original method of payment.